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What’s the material of your jewelry/products?

All of our jewelry was made of 925 sterling silver and High Carbon Gemstones . High carbon diamonds are not simulated diamonds, but gemstones with more fire than diamonds. High-carbon diamonds have a higher refractive index and luster than South African diamonds, and more than 2.5 times the fire of South African diamonds. The only downside is that high carbon diamonds are not as hard as moissanite or natural diamonds, and they will not pass the diamond test.

Will your jewelry turn my finger green?
No, our jewelry won't turn your skin green. Most of our rings are made of sterling silver. Jewelry that turns your skin green is made of copper.

What is plating on your jewelry? Will it let my finger allergic?

We have a rigorous quality control process to ensure the quality of all of our jewelry. In fact, We have rhodium plating over our jewelry, which include white gold, yellow gold, rose gold.

Rhodium plating is often added on to silver jewelry to increase shine, luster and durability. It will also make the metal more scratch resistant and, when used on silver jewelry, less prone to tarnishing.

Do you provide a warranty for your jewelry?

 Yes, we offer a 30 Day warranty on eligible items. Please refer to our Warranty Policy for more information on coverage, terms, and conditions.

How do you secure my payment information?

We understand that the safety of your personal information is extremely important to you. We take security very seriously and do not process any of your payment information ourselves. All payment related matters on BrilliantJewelsUSA are handled by paypal and Credit card.

What are the accepted payment methods?

We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal.

Can I modify or cancel my order?

If you did not pay for the order, then you can modify and reorder.
If you finish the payment for your order, you can cancel or modify it in 24 hours for any reason. If more than 24 hours, Please send a request to our customer service "brilliantjewelsusa@yahoo.com "representatives your order for assistance.

How to return the order?
To request a return, or if you otherwise require assistance, please email us at: brilliantjewelsusa@yahoo.com. After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Once an inspection is complete, your return will be fully processed.

If I don’t like the product I purchased?
We want you to feel free when shopping at BrilliantJewelsUSA, which is why we offer a 30-day return/exchange policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account.

What is your return policy?
We offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date.

Note: A small amount of physical products has little differences with the photos due to lighting, display color and different understanding of the color. Please choose the ring carefully and the actual product shall prevail.

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